Identify
Prefer official government, program, manufacturer, health-system, or primary-source material.
Trust and Safety Center
See how SynquUp earns—and protects—trust
These standards explain how information is sourced, reviewed, labeled, corrected, and kept separate from commercial influence.
A note from Chuck: I want you to see where information came from, when it was checked, who makes the final decision, and whether money influenced what you are seeing.
No account requiredfor current navigation tools
No eligibility promisesprograms make final decisions
Paid content labeledand separated from matching
Sources and dates visiblefor high-risk information
Source governance
Information must be traceable
High-risk health, medication, insurance, eligibility, legal, and regulatory statements require an authoritative source, a review date, and a defined recheck process.
Record
Capture the exact source, effective date, applicable population, limits, and destination link.
Review
Check wording, context, reading level, accessibility, conflicts, and whether qualified review is required.
Publish
Show the source, review date, limitations, and the organization that makes the final decision.
Recheck
Schedule review, monitor expirations, archive prior terms, and correct material changes.
Record-status language
Current official source supports the displayed information.
Some fields are supported; unresolved fields remain clearly marked.
No current claim is shown as settled until the source is checked.
The record is removed from active results and retained for audit history.
The research did not locate a current program; this does not prove none exists.
Privacy boundary
Collect less from the beginning
The current prototype does not require a name, account, date of birth, insurance-member number, medical-record number, prescription number, document upload, or saved health profile.
The site does not save medication lists or favorites; any list left in the browser by an earlier version is deleted automatically. Navigator answers are used to build the visible result and are not submitted to SynquUp in this prototype.
For location matching, a ZIP code is matched using a copy of U.S. Census Bureau ZIP data stored on this site. A city and state is matched the same way, using U.S. Census Bureau place data stored on this site. A street address is sent to the U.S. Census Bureau Geocoder. These services return approximate coordinates. SynquUp’s pages are designed not to store what you enter; the Census Bureau and our website host may keep standard technical logs under their own policies. Browser-shared current location remains in the browser for distance calculations.
Do not enter
- Names or exact dates of birth
- Apartment or unit details when a ZIP code, city, or street address is enough
- Phone numbers or email addresses
- Insurance, prescription, or medical-record numbers
- Clinical notes, diagnoses, or uploaded records
- Another person’s information without appropriate authority
HIPAA and consumer-health privacy are not the same question
HHS explains that HIPAA applies to covered entities and business associates. A health-related service that is outside HIPAA may still have obligations under other laws, including the FTC Health Breach Notification Rule for certain health apps and similar technologies. SynquUp will not claim blanket “HIPAA compliance.” Any future feature involving identifiable health information, covered-entity workflows, accounts, integrations, tracking, or document storage requires a fresh legal, privacy, security, and contractual review before release.
Commercial independence
Payment cannot become a hidden recommendation
Independent matching and paid presentation use separate data and separate rules.
Independent path
Possible matches
- Based on documented relevance and user-selected needs
- Uses coverage, location, availability, access, and verified program rules
- Explains why a result appeared
- Our policy is that payment does not change the order of independent results; any paid placement is labeled next to it
Commercial path
Labeled paid placement
- Uses plain labels: “Sponsored,” “Advertisement,” “Sponsored study,” or “Supported by [Sponsor]”
- Places the disclosure close to the sponsored content
- Requires approved claims, dates, destinations, and contract scope
- Expires when the approved campaign ends
Structural rule: Our policy is to keep the independent match score separate from any sponsored presentation, and we will document this with a ranking review before accepting sponsors. A disclaimer or logo alone cannot repair a misleading placement or unsupported health claim.
Accessibility
Read the Advertising and Sponsorship Policy
WCAG 2.2 Level AA is the release target
Automated checks alone are not enough. Release testing must include keyboard use, screen-reader review, zoom and reflow, mobile touch, contrast, reduced motion, captions or transcripts, errors, and understandable recovery.
W3C Web Content Accessibility Guidelines 2.2Required checks
- Visible keyboard focus and logical order
- Labels, names, roles, and status announcements
- Text and control contrast
- 200% text enlargement and narrow-screen reflow
- Large touch targets and no color-only meaning
- Plain errors with correction instructions
- Captions, transcripts, and meaningful alternatives
- Reduced-motion support and no unsafe flashing
Correction process
Material errors require a controlled response
Capture the page, record, source, reported issue, and date without requesting unnecessary personal information.
Immediately escalate safety, privacy, access, expired-program, or materially misleading information.
Compare the current official source, archive the prior record, and obtain required subject review.
Update or temporarily remove the information, record the change, and set the next review date.
Check related records so the same defect is not repeated elsewhere.
The correction workflow now defines privacy limits, risk-based routing, response targets, documentation, and repeated-content checks. Mailbox activation remains a required public-launch check.
Release governance
The review depends on the risk
| Change | Minimum review gate | Cannot publish when |
|---|---|---|
| Spelling or layout | Content and accessibility check | Meaning, navigation, or contrast is harmed |
| Community resource | Source and verification review | Contact, eligibility, service area, or availability is unresolved |
| Medication or insurance | Official source plus qualified subject review | Eligibility, coverage, savings, safety, or expiration is assumed |
| Medical education | Clinical or qualified subject review | Advice, diagnosis, treatment, or unsupported claims are introduced |
| Sponsored content | Contract, legal, compliance, and claim review | Payment is hidden or affects independent matching |
| Privacy or data feature | Privacy, security, legal, and architecture review | Collection, use, retention, consent, access, or breach duties are unresolved |
| Production release | Functional, mobile, accessibility, security, source, and owner approval | Rollback or required approvals are missing |
Use limits
What SynquUp does—and does not do
Navigation, not care
SynquUp provides general education, search preparation, and possible next steps. It does not diagnose, prescribe, replace a professional, or provide emergency services.
Possible match, not approval
A displayed program, provider, trial, benefit, or resource is not a promise of eligibility, enrollment, coverage, availability, savings, or outcome.
Official destination controls
The outside organization controls its services, terms, privacy, availability, and decisions. Users should review the official destination before acting.
Information changes
Programs, prices, coverage, recruitment, locations, and rules can change after review. Visible dates and correction routes are therefore required.
Core standards reviewed for this prototype
- W3C WCAG 2.2
- HHS HIPAA covered entities and business associates
- FTC Health Breach Notification Rule guidance
- FTC Native Advertising Guide
- FTC Health Products Compliance Guidance
- ClinicalTrials.gov Terms and Conditions
- Medicare help with drug costs
Reviewed September 16, 2026. This governance page is a product standard, not legal advice or a certification of compliance. Final production policies require counsel and qualified reviewer approval.