Official first-party
Government, health system, program, licensed provider, pharmacy, research registry, or organization-owned service page.
National resource operations
A listing must be traceable, current, and removable
SynquUp’s national resource standard defines which sources may support a record, who owns it, how often it is checked, how duplicates are resolved, and when a record is removed from active results.
A note from Chuck: A directory result should help someone take the next step—not create false confidence. Call first, confirm the service, and use the backup route when the first listing cannot help.
Source hierarchy
Use the strongest available evidence
Responsible aggregator
A documented directory may supplement—not silently replace—the organization that controls the service.
Direct confirmation
Record the authorized contact, confirmation date, confirmed fields, and any limits when direct verification is used.
Unresolved
Do not present uncertain service, eligibility, coverage, availability, or contact details as verified facts.
Retired
Remove closed, unsafe, materially misleading, or unverifiable records from active results while retaining an audit history.
Verification cadence
Risk and volatility set the recheck schedule
| Record type | Routine recheck | Event-triggered recheck | Owner |
|---|---|---|---|
| Emergency, crisis, urgent clinical, medication-access, or time-limited program | At least every 30 days | Immediately after an alert, complaint, source change, outage, or failed route | Clinical/program owner plus data steward |
| Eligibility, coverage, enrollment, trial status, transportation, shelter, food, and other high-change services | At least every 90 days | At open-enrollment changes, expiration, relocation, policy update, or correction report | Program owner plus data steward |
| Provider, facility, accessibility, language, telehealth, and referral details | At least every 180 days | After returned calls, closed location, ownership change, or material user report | Directory operations owner |
| Stable national education and general organizational resources | At least annually | After source revision, link failure, superseding guidance, or material correction | Editorial/source owner |
These are prototype operating standards. A verified live-data program, contracts, staffing, and qualified review remain required before national completeness can be claimed.
Required record
Every active resource needs an auditable core
Identity
Stable record ID, organization, program, service type, controlling organization, source URL, source type, and responsible owner.
Geography
Nationwide, state, territory, tribal, county, city, radius, virtual, mobile, or location-specific coverage—never inferred from a mailing address alone.
Access
Population, referral, appointment, documents, cost, insurance, language, disability access, hours, telehealth, transportation, and contact details with field-level verification.
Freshness
First seen, last verified, next review, effective and expiration dates, verification method, reviewer, status, and unresolved fields.
Deduplication and coverage
One service record, multiple transparent locations
Duplicate decision order
- Match the controlling organization and program identity.
- Compare normalized name, address, phone, domain, service area, and source identifiers.
- Keep separate location records when access, hours, services, or contact routes differ.
- Merge only after field conflicts are resolved and the surviving record retains source history.
- Record the merged IDs, reviewer, date, and reason.
Coverage reporting
- Report populated and unpopulated states and territories separately.
- Measure rural, frontier, tribal, virtual, and disability-access coverage.
- Do not treat “no result” as proof that no service exists.
- Show the date and source scope behind coverage claims.
- Always offer a nationwide or official backup route when available.
Patient and caregiver education
Clinical instructions remain with the qualified source
SynquUp may identify, organize, label, and link education. It does not recreate, abridge, combine, translate, or clinically reinterpret third-party how-to instructions.
Exact match
Match the product, brand, device, model, formulation, population, and U.S. instructions. Similar is not interchangeable.
Source owner
Use FDA-approved labeling, a product manufacturer, government agency, specialty association, or qualified health system.
Safety level
State whether the resource is general orientation, requires professional confirmation, or requires hands-on training.
Rights method
Default to a canonical outbound link. Use an embed, logo, image, PDF, transcript, translation, or other copied asset only with an applicable license or documented authorization.
Close the loop
Provide the clinician, pharmacist, educator, manufacturer, or emergency route to use when the resource is not enough.
| Publication gate | Required evidence | Default when unresolved |
|---|---|---|
| Source and currency | Canonical source URL, owner, source class, exact title, verification date, and record status | Hold |
| Clinical fit | Exact product or task, patient population, jurisdiction, language, safety boundary, training prerequisite, and named specialist role | Hold |
| Rights | Rights basis, display mode, copied-asset status, embedding status, and permission record for any reproduced material | Outbound link only |
| Accessibility | Caption, transcript, visual, keyboard, mobile, language, and equivalent-format status | Label limitation or use a better source |
| Commercial independence | Source ownership, payment relationship, paid-placement status, and separation from selection, rank, warnings, and safety status | Do not publish as neutral education |
| Privacy handoff | No health search, Hub name, saved profile, or added tracking identifier in the destination URL; external-site notice visible before departure | Do not publish the handoff |
Permitted by default
- Original SynquUp context written in plain language
- Accurate resource title and source-owner identification
- Canonical HTTPS link to the owner’s current page
- Safety boundary and professional-help route
Requires documented rights
- Copied PDFs, screenshots, diagrams, photographs, thumbnails, or transcripts
- Downloaded or rehosted video
- Logos outside permitted brand use
- Translations, adaptations, excerpts, or edited instructions
Correction and retirement
Failed records leave active results
Flag
A failed link, returned contact, complaint, source conflict, expiration, or automated check opens review.
Suppress
Safety-critical, closed, expired, or materially misleading records are removed from active matching during review.
Verify
Check the controlling source and authorized contact; record each field confirmed or unresolved.
Correct or retire
Publish the supported record or retain it only in audit history with the reason and date.
Propagate
Check related locations, Hubs, articles, FAQs, saved inventories, and backup routes for the same defect.